We get, when you drop your hard-earned cash on gear, you want to know someone’s got your back. That’s us. 100%.

We built Crashpad from the ground up with one goal, to make gear that doesn’t let you down, and to back it up with customer service that gives a damn.

If your parcel goes missing

If your gear gets lost in transit, we don’t palm you off to couriers or leave you hanging. We track it down or replace it. Simple as that. You shouldn’t have to chase anyone to get what you paid for, we’ll do the chasing.

If you need help

We answer our phones. We reply to emails. We actually read the messages you send us. Because behind Crashpad are real people in a real office in Coolum Beach in QLD who give a damn and care about getting you sorted, fast!
No bots, no scripts, just straight-up help from our team.

If something’s not right

We’ll fix it. Our gear’s built tough, but we’re human and if something slips through, we’ll make it right. Always.

Why we do it

Because our customers built this brand. Every review, every order, every bit of feedback, that’s what’s made Crashpad what it is today. You’ve backed us, so we back you.

Don’t just take our word for it

If you don’t believe us, check out what thousands of legends have already said about our customer service. Our reviews speak louder than any guarantee we could write.
 Check the reviews