Shipped from Australia to the USA
Shipping & delivery
Every US order ships from our Sunshine Coast warehouse. US duties are shown at checkout and paid upfront, so there's nothing to pay on delivery.
- $0 Duties or import fees at your doorPaid at checkout instead
- Same or next day Dispatch on in-stock itemsAustralian business days
- 2-6 days Dispatch on Australian Made gearAustralian business days
- 7-12 days Delivery to the USATracked, once dispatched
US shipping rates (USD)
Shipping is based on the total weight of your order. US duties and import charges are calculated separately and shown as their own line at checkout.
Australia Post, tracked
Your order's combined weight decides the band, so adding items can move you into a higher rate. For example, two sleeping bags land in the 10 to 19.9 kg band. Your exact shipping and duties are calculated at checkout, before you pay. On mobile, tap Order summary at the top of checkout to see the full breakdown.
US duties: paid at checkout, not at your door
Since August 2025, every parcel entering the US from overseas is subject to US customs duties and import charges, no matter how small the order. We calculate these at checkout and show them as their own line, so you can see exactly what you're paying. We then prepay them when your order ships (Delivered Duty Paid).
That means no customs bills, no fees on delivery and no parcels held at customs waiting for payment. The total you see at checkout is the total you pay.
Dispatch times
Our Australian-made gear is built in-house by our local team on the Sunshine Coast. Because we make it ourselves, we can't always promise same-day dispatch, but we move fast.
- Australian-made items: generally ship within 2-6 business days of your order.
- Other in-stock items: usually ship the same or next business day.
Business days are Australian business days (Monday to Friday, Queensland time). If you've ordered both Australian-made and in-stock products, we'll usually ship them together.
Double swags and stretchers
Double swags and stretchers are over the size limit for our standard US service, so they can't be ordered for US delivery through the website.
We can still get them to you. Email info@crashpadgear.com with the items you're after and your delivery address, and we'll come back to you with a freight quote using a courier such as FedEx.
Delivery & tracking
US website orders ship with Australia Post on a tracked service. Once dispatched, delivery usually takes around 7 to 12 days, depending on where you are in the US.
You'll get a tracking link by email as soon as your order's on its way. Keep an eye on your junk folder, as occasionally the email gremlins play games.
Need to change your address?
If you need to update an address or add delivery instructions, email us before your order ships. Our team is based in Queensland, Australia, so we may reply outside US business hours.