Delivered Australia-wide
Shipping & delivery
We ship fast, we ship tough, and we keep it simple. Here's what you need to know before your gear hits the road.
- Same or next day Dispatch on in-stock itemsBusiness days
- 2-6 days Dispatch on Australian Made gearBusiness days
- $0 Re-delivery feesNo matter what
- Tracked Every orderTracking link emailed when it ships
Shipping rates
Flat rates, kept as simple and fair as we can.
Bags & storage (satchel)
Bulky gear
Smaller items such as bags and storage solutions are shipped in satchels or small boxes.
Why we charge shipping
We've worked hard to keep our freight rates as low and fair as possible. Most of our gear is bulky, heavy or oversized (even our standard gear), which means it costs a lot more to move than small parcel items. Carriers charge based on weight and cubic size, not just distance.
Rather than inflating product prices to advertise “free shipping”, we keep our gear priced honestly and charge freight separately. It's the most transparent and fairest way to do it.
Dispatch times
Our Australian-made gear is built in-house by our local team on the Sunshine Coast. Because we make it ourselves (and we make a lot of it), we can't always promise same-day dispatch, but we move fast.
- Australian-made items: generally ship within 2-6 business days of your order.
- Other in-stock items: usually ship the same or next business day.
If you've ordered both Australian Made and in-stock products, we'll usually wait and ship them together. If you're desperate for one part sooner, just reach out and we'll do our best to help.
Delivery details
We ship Australia-wide using Australia Post, Direct Freight, Aramex, Toll and StarTrack, depending on product size and destination.
- PO Boxes: we can ship to PO Boxes except for double swags and stretchers, as those are just too big for Australia Post to handle. Everything else? No problem.
- Authority to Leave: we'll leave your parcel in a safe spot where possible.
- Re-delivery fees: we don't play those games. Crashpad never charges a re-delivery fee, no matter what.
Tracking your order
You'll get a tracking link by email as soon as your order's on its way. From there you can follow it right to your doorstep (or campsite).
Keep an eye on your junk folder, as occasionally the email gremlins play games.
Need to change your address?
If you need to update an address or add delivery instructions, contact us before your order ships.