Built tough. Backed properly.
Our warranty
Every Crashpad product is covered against faulty manufacturing, workmanship and materials. Here's what's covered and how to make a claim.
- 2 years Swags
- 3 years Canvas & material bags and storage products
- 1 year Sleeping gear and furniture
What's covered
Crashpad will replace or repair any Crashpad product that is subject to faulty manufacturing or workmanship, including materials, for the warranty period.
Covered
- Faulty manufacturing
- Faulty workmanship
- Faulty materials
- For the full warranty period of your product
Not covered
The warranty is limited to manufacturing and materials defects. It doesn't cover:
- Damage caused by misuse or abuse
- Wear and tear
- Damage caused by condensation, rain or wind
- Accidents
- Incorrect set up
- Damage caused by mould, insects, animals or children
- Broken poles
- Damage caused by a jammed or snagged zipper, or excessive force applied to a zipper causing failure
How to make a claim
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Fill in the claim form
Complete the form below. Keep your sales receipt, as we need it as proof of purchase.
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We'll be in touch
Our team reviews your claim and gets back to you shortly.
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Send it in for assessment
All freight costs for returning a product to us for assessment are payable by you.
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Repair or replace
If it's a manufacturing, workmanship or materials fault within the warranty period, we'll repair or replace it.
Warranty claim form
Have your proof of purchase handy before you start.
Need a spare part?
Replacement swag poles, spreader bars, carry bags and more are available to buy online.
Your consumer rights
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Not sure if it's covered?
Get in touch before you send anything back and we'll point you in the right direction.