SWAGS - 2 YEARS
CANVAS PRODUCTS - 2 YEARS
SLEEPING GEAR AND FURNITURE - 1 YEAR
Crashpad will replace or repair any Crashpad product that is subject to faulty manufacturing or workmanship including materials for the warranty period.
The above warranty is limited to manufacturing and materials defects. It does not include damage caused by any misuse or abuse, wear and tear, condensation, extreme weather, accidents, incorrect set up, damage caused by mould, insects, animals or children. This also excludes broken poles and damage caused by a jammed, snagged zipper or excessive force applied to zipper causing failure.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
HOW DO I MAKE A CLAIM?
To make a claim in relation to the above warranty simply email firstname.lastname@example.org and we will give you all the details you need. All freight costs associated with return of product for assessment is payable by the consumer. Please ensure you retain your sales receipt as proof of purchase.