Built tough. Backed properly.
Our warranty
Every Crashpad product is covered against faulty manufacturing, workmanship and materials. Here's what's covered and how to make a claim.
- 2 years Swags
- 3 years Canvas & material bags and storage products
- 1 year Sleeping gear and furniture
What's covered
Crashpad will replace or repair any Crashpad product that is subject to faulty manufacturing or workmanship, including materials, for the warranty period.
Covered
- Faulty manufacturing
- Faulty workmanship
- Faulty materials
- For the full warranty period of your product
Not covered
The warranty is limited to manufacturing and materials defects. It doesn't cover:
- Damage caused by misuse or abuse
- Wear and tear
- Damage caused by condensation, rain or wind
- Accidents
- Incorrect set up
- Damage caused by mould, insects, animals or children
- Broken poles
- Damage caused by a jammed or snagged zipper, or excessive force applied to a zipper causing failure
How to make a claim
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Fill in the claim form
Complete the form below, including your order number and a few photos of the problem.
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We'll be in touch
Our team reviews your claim and gets back to you within 24 hours, Monday to Friday.
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We assess it
In most cases we can assess your claim from photos. If we need to see the item, we'll let you know the next step.
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Repair or replace
If it's a manufacturing, workmanship or materials fault within the warranty period, we'll make it right.
Warranty claim form
Have your proof of purchase handy before you start.
Not sure if it's covered?
Email us before you send anything back and we'll point you in the right direction. We reply within 24 hours, Monday to Friday.