WHAT IS THE RETURNS POLICY?

Changed your mind? No worries. You can return your Crashpad purchase within 30 days of your order for a refund of the purchase price, excluding any original shipping costs. Returned products must be unused, in their original condition and in the original packaging. Change-of-mind returns do not apply to products that have been used, misused, abused or physically damaged.

This change-of-mind returns policy is in addition to, and does not affect, your rights under the Australian Consumer Law.

WHAT IS THE EXCHANGE POLICY?

We’re happy to exchange your Crashpad gear within 30 days of your order, provided it is unused, in its original condition and in the original packaging. Exchanges are subject to stock availability. If the replacement item is a different price, we’ll either collect the difference or refund the difference, as applicable.

WHO PAYS THE SHIPPING COSTS OF RETURNS AND EXCHANGES?

Return shipping costs are the responsibility of the customer. For exchanges, the customer is also responsible for the cost of shipping the replacement item. Our gear can be big and bulky, and unfortunately it’s damn expensive to send around this big country of ours. For this reason, we’re unable to cover freight costs for change-of-mind returns or exchanges. 

We recommend using a tracked shipping service, as Crashpad cannot be responsible for items lost or damaged while being returned to us.

HOW DO I ORGANISE A RETURN OR EXCHANGE?

Simply email info@crashpadgear.com and we will walk you through the process. 

HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?

We try and process returns as quickly as possible, this is usually within 24-48 hours of receiving the returned item.

We will refund you via the same method you used to pay and send you an email once this has been completed.