No worries
Returns & exchanges
Changed your mind? You've got 30 days to return or exchange your Crashpad gear.
- 30 days Change-of-mind returnsFrom your order date
- 30 days ExchangesSubject to stock availability
- 24-48 hrs Refund processingOnce we receive your return
What can come back
Return your Crashpad purchase within 30 days of your order for a refund of the purchase price. Original shipping and any duties paid aren't refunded. Or exchange it within 30 days, subject to stock availability. If the replacement item is a different price, we'll either collect or refund the difference.
Good to go
- Unused
- In its original condition
- In the original packaging
- Within 30 days of your order
Can't be returned
Change-of-mind returns and exchanges don't apply to products that have been:
- Used
- Misused or abused
- Physically damaged
How to return or exchange
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Email us
Email info@crashpadgear.com and we'll walk you through the process.
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Send it back
Send it back to our warehouse in Australia: unused, in its original condition and packaging. We'll give you the return address. We recommend a tracked service, as we can't be responsible for items lost or damaged on the way back to us.
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We process it
Returns are usually processed within 24-48 hours of the item arriving with us.
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Refund or exchange
Refunds go back to the payment method you used, and we'll email you once it's done.
Who pays for shipping?
For change-of-mind returns and exchanges, return shipping to Australia is at your cost. For exchanges, you're also responsible for the cost of shipping the replacement item to you.
Our gear can be big and bulky, and international freight isn't cheap, so we're unable to cover freight costs for change-of-mind returns or exchanges.
Faulty item?
Faulty or damaged gear isn't a change-of-mind return, and you won't be out of pocket. Email us with your order number and a few photos and we'll make it right.
Ready to send something back?
Email us and we'll walk you through it. We reply within 24 hours, Monday to Friday.