Our priority is getting your order in your hands safely and quickly. Please help us help you by working with us to ensure a smooth delivery.
DELIVERY ADDRESS – IMPORTANT NOTE
Given our priority is to ensure you order lands in your hands we require a signature to transfer the order to you. We recommend using a place of work or business as the best delivery address for your order. If the event you use an address that you are not available to sign for the goods on the date of delivery Toll will leave an ‘Undelivered Card’ and your order can be picked up from the nearest Toll depot.
FLAT RATE SHIPPING
To help you out we provide weight dependant flat rate shipping on our products to mainland Australia and Tasmania using Toll. Please note that this does not include any re-delivery charges.
The rates per item ordered for non remote areas (being Vic, NSW, QLD, SA and ACT) are:
- < 5kg – $15
- 5kg to 15kg – $25
- 15kg to 20kg – $35
- > 20kg – $45
Remote areas of WA, NT and TAS incur an additional $10 surcharge.
RE-DELIVERY IF NOT HOME
Please note that delivery charges do not include any re-delivery attempts as Toll charges $24.30 for each re-delivery attempt.
This will depend on your geographic location. All orders are shipped next business day. Once the orders are shipped you will receive an email from us which will contain freight company details on how to track the delivery status of your order online.
PO BOX DELIVERIES
Please note that we do not deliver to post office boxes. A good alternative is to send it to your place of work or a friends or relatives house.